Like many businesses, the Canada Post strike, effective November 15, 2024 at 12:01 am, is impacting Allianz Global Assistance’s ability to communicate with our customers by mail. Please read the following information to better understand how this event might affect you.

Mail handling

While the Canada Post strike is in effect, we will hold all outgoing mail, and communicate with customers via email whenever possible until Canada Post resumes its services.

Policy fulfillment

If purchasing a policy online or through our contact centre, please select the option to have your purchase confirmation and insurance fulfillment delivered via email.

Submitting a claim

If your coverage includes non-medical benefits (i.e. Trip Cancellation, Trip Interruption, Lost or Delayed Baggage, Purchase Protection, etc.) we encourage you to submit your claim online through our secure online Claims Portal for faster claim processing.

Any medical expenses which you have paid for out of pocket can also be submitted through our Claims Portal.

Our online Claims Portal provides you with a smoother, more efficient experience while keeping you informed throughout your claims journey.

For customers who started their claim process through the contact centre, please send any required documentation via submit@allianz-assistance.ca. Please be sure to keep original documents available, as we may still request these once the strike ends.

 Claims payments

Claims payments made by cheque may be delayed until after the strike has ended. Alternate methods for claims payment are unfortunately not available in the meantime.

As always, we are committed to ensuring doing business with us is a smooth and easy for our customers as possible. We greatly appreciate your patience and look forward to assisting you.

Allianz Global Assistance